Sell your truck

Privacy Policy

Last updated: 4 October 2026

This policy explains how Aus Truck Market (we, us, our) collects, uses, discloses and protects personal information when you use austruckmarket.com.au (the Site). We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Some small businesses are exempt from the Privacy Act; whether or not that exemption applies to us, we have chosen to follow the APPs.

1. The personal information we collect

We collect only what we need to run the marketplace. Depending on how you use the Site, that may include:

  • Account details: your name, email address and password. Passwords are stored in a scrambled (hashed) form that we cannot read.
  • Seller profile details: your display or business name, phone number, location, whether you are a private seller or a dealer, and details of your plan and billing status.
  • Listing details: the description, photos, price, specifications and location of the truck you list, and any identifying details you include such as a VIN or registration number.
  • Enquiries and forms: the name, email address, phone number and message you enter when you contact a seller, contact us, or register interest as a seller or dealer.
  • Payment information: listing fees are processed by Stripe. Stripe collects your card or bank account details directly; we receive a record of the payment, its status and limited details such as the card type and last four digits. We do not receive or store your full card or bank account number.
  • Technical and usage information: your IP address, browser and device type, the pages you view, how you arrived at the Site and how you interact with it. This is collected through cookies and similar technologies (see section 6).
  • Communications: emails and messages you send us, and our replies.

We do not ask for sensitive information (such as health information or racial or ethnic origin), and we ask that you do not include it in listings or messages.

2. How we collect it

We collect most personal information directly from you, when you create an account, set up a seller profile, place a listing, send an enquiry or fill in a form. We also receive information from Stripe about your payments, from our analytics and security providers about how the Site is used, and from other users: for example, when a buyer sends an enquiry about your listing, we receive their details in order to pass them to you.

You can browse the Site without telling us who you are. You need to identify yourself to hold an account, list a truck or send an enquiry, because a seller needs a way to reply and we need a way to contact you about your listing.

3. Why we use it

We use personal information to:

  • create and manage your account and seller profile;
  • review, publish, pause and remove listings, and check them against our Terms;
  • pass enquiries from buyers to sellers, and help sellers reply;
  • charge listing fees, manage plans and free periods, and keep financial records;
  • send service emails, such as email address confirmation, password resets, listing approval and status notices, payment receipts, and reminders before a free period ends;
  • respond to questions and complaints;
  • keep the Site secure and prevent spam, fraud and misuse, including through captcha checks;
  • understand how the Site is used so we can improve it; and
  • comply with our legal obligations.

4. Who we share it with

  • Sellers. When you send an enquiry about a listing, the details you enter are sent to that listing's seller.
  • The public. Listings are public. A listing shows the truck's details, photos and location, and the seller's display name. Contact details are shown only where the seller chooses to show them.
  • Service providers who help us run the Site, under obligations to protect the information and use it only to provide their services to us. These include our website and database hosting providers, our email delivery providers, Stripe (payments), Google (Google Analytics and, where used, reCAPTCHA) and Cloudflare (Turnstile, where used).
  • Professional advisers, such as our accountants and lawyers, where needed.
  • Government and law enforcement agencies, where the law requires or authorises it, for example to help investigate a stolen vehicle or fraud.
  • A buyer of our business, if the Site or its business is sold, on the condition that they handle your information in line with this policy.

We do not sell personal information.

5. Overseas disclosure

Some of our service providers store or process information outside Australia. In particular, Google, Stripe and Cloudflare operate in the United States and other countries. Where we disclose personal information to an overseas recipient, we take reasonable steps to ensure it is handled in a way that is consistent with the APPs, including by using providers bound by their own published privacy commitments and contractual terms.

6. Cookies, local storage and analytics

The Site uses a small number of cookies and browser storage items:

  • Google Analytics 4 sets cookies (such as _ga) to measure how many people visit, which pages they view and how they found the Site. We use this in aggregate to improve the Site. You can opt out by installing the Google Analytics opt-out browser add-on or by blocking cookies in your browser.
  • Captcha services (Google reCAPTCHA or Cloudflare Turnstile) may set cookies and collect device and interaction information to tell people from automated spam when you submit a form or sign in.
  • Your browser's local and session storage keeps you signed in, remembers listing data the Site has already loaded so pages open faster, and holds short-lived details while you complete a payment or a password reset. This stays on your device; clearing your browser's site data removes it and signs you out.

Most browsers let you refuse or delete cookies. If you block them, the Site will still work for browsing, but signing in may not.

7. Marketing and spam

Service emails about your account, listings and payments are part of the service and are not marketing. We send marketing emails only with your consent, in line with the Spam Act 2003 (Cth). Every marketing email identifies us and includes a working unsubscribe link, and we act on an unsubscribe request within five business days. Sellers who receive enquiries may use buyers' details only to reply to that enquiry.

8. Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These include encrypting the Site's traffic, storing passwords in hashed form, restricting staff access to what their role requires, and leaving card and bank details to Stripe.

We keep personal information only for as long as we need it for the purposes in this policy or as the law requires. For example, we keep payment records for at least five years to meet tax record-keeping requirements. When information is no longer needed, we delete it or de-identify it. Withdrawn and paused listings may be kept on your account so you can resume them, until you ask us to delete them or close your account.

9. Data breaches

If we become aware of a data breach that is likely to result in serious harm to the people whose information is involved, we will notify them and the Office of the Australian Information Commissioner (OAIC) as the Notifiable Data Breaches scheme requires, and tell them what they can do to protect themselves.

10. Accessing and correcting your information

You can see and update most of your account, profile and listing details yourself after signing in. You can also ask us for access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within 30 days. We do not charge for a request, but we may need to confirm your identity first. If we refuse a request, we will tell you why in writing and how you can complain.

11. Children

The Site is intended for adults. You must be 18 or older to hold an account or list a truck, and we do not knowingly collect personal information from children.

12. Complaints

If you have a concern about how we have handled your personal information, please contact us first. We will acknowledge your complaint promptly and aim to resolve it within 30 days. If you are not satisfied with our response, you can complain to the OAIC at www.oaic.gov.au or on 1300 363 992.

13. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed. If we make a significant change to how we handle personal information, we will tell account holders by email.

14. Contact us

For privacy questions, access or correction requests, or complaints, use our contact page and mention "Privacy" in your message.